Refund policy

Return & Refund Policy
Last updated: October 25, 2026

Return window
You may request a return within 30 days of the delivery date. Returns requested after that period may not be accepted.

Eligibility
To be eligible for a return, the product must be in its original condition and original packaging, and must include all accessories that came in the box: the display, the waterproof HDMI, USB touch, and DC power cables, the mounting bracket, and the protective cover. Opened items may be returned subject to a 15% restocking fee. We cannot accept returns of products that have been damaged through misuse, improper installation, or modification, or that are missing parts.

Choosing the right version before you order
Our Lowrance versions are 1920 × 1080 (16:9). Our Garmin versions are available in 16:9 (1920 × 1080) and 16:10 (1920 × 1200), selected on the product page. Please confirm that the version you choose matches your chartplotter before ordering. If you are not sure, contact us before you buy and we will help you choose. Returns of a product ordered in the wrong version are subject to return shipping at the customer's expense and the 15% restocking fee.

How to start a return
Contact us through the Contact page of our website with your order number and the reason for the return. We will send you return instructions and an authorization. Returns sent without authorization may not be accepted or processed.

Return shipping
Customers are responsible for return shipping costs unless the product arrived defective or damaged, or we shipped the wrong item, in which case we will cover return shipping. We recommend using a tracked, insured shipping method, because we cannot guarantee that we will receive items lost or damaged on their way back to us.

Refunds
Once we receive and inspect your return, we will email you to confirm and tell you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. If you purchased at a rebate price, your refund is for the amount you actually paid. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or defective items
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the product and the packaging, and keep all packaging for the carrier's inspection. If your product is defective, contact us and we will work with you to repair, replace, or refund it.

Cancellations
Orders can be cancelled before they ship. Please contact us as soon as possible. Once an order has shipped, our return policy applies.

International orders
International customers are responsible for return shipping costs and for any customs fees. Import duties and taxes paid on the original order are non-refundable.

Contact
Simplify Marine, 4842 South State Highway Pp, Billings, MO 65610, United States. Please reach us through the Contact page of our website.